By purchasing or hiring from Reach Pro Ltd, you confirm you are acting in the course of business. Consumer cancellation rights do not apply.

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Sales – Returns & Refunds

All sales are final once accepted. We do not accept returns or offer refunds for:

• Change of mind
• Incorrect ordering
• Compatibility issues

Faulty or Incorrect Goods

If goods are faulty, damaged in transit, or supplied incorrectly, you must notify us within 48 hours of delivery, providing your order number, a description of the issue and photographic evidence where applicable. Where a fault is confirmed, we may (at our discretion) repair, replace, or refund the item.

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Non‑Returnable Items

The following are non‑returnable and non‑refundable, unless faulty:

• Bespoke or made‑to‑order products
• Consumables once opened
• Used equipment
• Clearance or discounted items

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Hire Equipment

Hire Charges

Hire charges are non‑refundable once the hire period has started, including early return or non‑use.

Responsibility During Hire

You are responsible for hired equipment for the full hire period, including loss, theft, or damage. Equipment must be returned on time, clean, complete and in the same condition as supplied (fair wear and tear excepted). Additional charges may apply for cleaning, repairs, missing items, or replacement.

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Suitability & Use

All equipment is supplied for professional use only. It is your responsibility to ensure equipment is suitable, correctly installed, and operated by competent persons.

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Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, contracts, or business interruption. Our total liability is limited to the value of the goods supplied or hire charges paid. Nothing limits liability for death or personal injury caused by negligence.

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Returns Authorisation

All returns must be approved in advance. Unauthorised returns may be refused.

 sales@reachprouk.co.uk
 01324 881245

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Governing Law

This policy is governed by the laws of Scotland, and Scottish courts have exclusive jurisdiction.